FAQ

 

Shipping Information

We have been an on-line mail order nursery since 1999, and we take great pride in how we package and ship our plants.
 
We ship year-round, unless otherwise noted or when temperature is lower than -15C enroute or at destination. We ship every Monday, unless otherwise noted.
 
Shipping estimates are calculated upon checkout from the shopping cart of our fully automated website. We use a very complex algorithm based on 20 years of shipping experience/data, as well as a number of factors (i.e. location, weight, size, etc.), so that our shipping estimates are very accurate.
 
Currently, Purolator is our preferred national carrier based on service coverage, reliability, and pricing considerations. Express or Ground Service will be used depending on your location, sizes of the items in order, etc.  For most urban centers, packages usually take one day to arrive, and 2-4 days to most remote communities and all locations east of Quebec (i.e. Maritime provinces). Please note that for some select remote locations, it may take up to 5 business day (i.e Stewart, BC, NWT, Nunavut, etc.) for transit time.
 
Canada Post Xpresspost maybe used for certain areas, by speical request, or if the customer provided a Flex Delivery address upon check out. 
 
We strongly suggest our customers to add Shipping Heat Packs to ensure safe arrival of their orders during winter months between October and April. In general, we recommend adding heat pack when temperatures enroute are less than 15ºC enroute and at destination.  Several Shipping Heat Pack options are available at an extra cost, you may add heat pack to your order by purchasing them in the “Supplies” section in our Catalogue. Please check the weather forecast of your city to ensure temperatures stay above 15ºC; heat packs will not be supplied if they aren't added to an order. 
 
Slower, more economical shipping option is available for shipment contains non-plant item(s) only, if your order contains non-plant items only, please email us with your order for a reduced shipping quote.
 
Local pick up in Richmond or Vancouver (Downtown) can be arranged free of charge, pick up schedule varies by week:
 
Richmond---certain Weekdays between 1030am to 230pm near Steveston Hwy/Number 6 Rd. or,
Downtown Vancouver---certain Weekdays afternoon between 4pm and 6pm near Beach Ave./Hornby St, weekend mornings between 9am-1030am
 
Local pick up is not available on statutory holidays. Please allow minimum of 24 hours advanced notice to schedule local pick up. Same-day pick up is unavailable at this time.
 
 
Shipping to the US & Internationally
 
We have permanently suspended out of country shipping due to policy changes of the CITES regulations from Environment & Climate Change Canada. We apologize but shipping out of country is no longer worth our time and efforts anymore.

 

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