Terms & Conditions of Sale

Once the order is placed, it may take up to 72 hours for it to be processed. In the event of local pick up, one of our team members will contact you to make arrangements after the order is processed. 

All products are subject to applicable Canadian taxes. Availability of plants is subject to prior sales, and offers may be withdrawn at any time. The current price advertised in our website is the price, and it cancels all previous prices and offers. Items are often priced based on their size, conditions, rarity, costs of growing, amongst other factors. Prices and charges may be subject to change at any time.

All sales are final. No returns, refunds or exchanges unless issues are reported within 24 hours upon receipt of order. In Tropical Gardens Orchids Ltd., we pride ourselves in providing well-established, healthy plants which are true to name (to the best of our knowledge). Should there be issues when you received the order, please notify us by email, along with photos, within 24 hours upon receipt of your order. We will not be held responible for any issues report after the 24 hours period.

Tropical Gardens Orchids Ltd. gives no warranty, implied or expressed as to the productivity of any plants. Many of the hybrids offered are newly made hybrids and it is impossible to predict the exact outcome with absolute certainty. Even with items that are merclones, genetic mutations couold still occur from time to time. We will not be held responsible for mis-labelled plants, mistakes do happen, and we try our best to minimize them.

Plant(s) referenced in our website pictures are a fair representation of the advertised item(s), unless declared explicitly otherwise for unique one-of-a-kind items on the product listing. We cannot guarantee colors, patterns, thicknesses, orientation, arrangement, blends, lushness, number of leaves, or presentation of the plants you will receive as shown in the images/videos featured on our website and/or social media channel(s) or any other avenues we advertise in.  Always conduct your own research or consult with trusted third party sources prior to purchasing. We do not provide care instructions, as there are so many variable factors that affect successful plant cultivation, and the fact that lots of information are available online.

Please be aware that in the case of high demand and rare items, selections placed in your virtual shopping cart are not guaranteed until a successful payment transaction is completed, and the order is confirmed; in case of etransfer payment, amount due must be received in a timely manner (within 24 hours of order placed), failing that, the order will be voided and items will be released for sale. Availability of products can disappear in your shopping cart on the website before you complete the check-out process. 

We reserve the right to refuse service. Prices are as listed, no bargaining, no price-matching please. Any rude, unreasonable, profane or otherwise uncivilized e-mails will simply be ignored. Remember, we are all in this for the fun of plants and growing plants. 

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